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Many steps were taken to connect customer knowledge in social media groups with product users in mainstream social media platforms like Facebook

How you can benefit from your customers` use of social media

Social Media and customer support cross each other with customer-generated content. Many marketing people treat this in the traditional push-style marketing. On a recent marketing convention in Sydney, New South Wales. One remarkable insight leapt at me, the unmet need for commitment to customer-generated content instead marketing driven content. As proof of this emergent link […]

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